Returns Policy Overview
You may return most new, unused items within 30 days of delivery for a refund. However, the item should be in the condition it was received, unused, and in the original box and/or packaging. We’ll also pay the return shipping costs if the return is a result of our error. Just email us and we will guide you through the process.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally, we will charge a 25% restocking/cancellation fee for such cases. Buyer’s remorse covers, but is not limited to:
- Accidental orders
- Cancellation after ship out
- Items no longer needed/wanted
We will not accept any returns unless we have issued a RMA# (Return Merchandise Authorization #) for the item to be returned. RMAs must be used within 7 days of issuance after which they become invalid. Used/opened items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you, or discard it. They are however covered under their respective manufacturer warranties and our support team will gladly help you get in touch with the required manufacturer.
If you are unhappy with your product, simply e-mail or call us at 401.360.7013 to obtain a Return Authorization. All requests for returns must be made within 30 days of the time of invoicing. We do not accept returns on custom orders, such as drawer boxes.
All damages must be reported immediately. LTL deliveries must have the damage noted on the delivery receipt.
All shortages must be reported immediately. LTL deliveries must have shortages noted on the delivery receipt.
If a shipment is refused, we reserve the right to charge the customer:
- a restocking/returning fee of 25% of the total order
- outbound freight charges, and
- return freight charges.
When applicable, a 25% restocking fee of the total order shall be applied. Shipping charges are NOT refundable. The customer is responsible for shipping all or/and any products back.
Please, make sure the item(s) are in its original manufacturers’ packaged condition. We also highly recommend shipping it back insured. Once item(s) are shipped back, TRACKING information MUST BE provided/emailed to Kitchen Inventions in order for us to follow up with the manufacturer. As soon as all item(s) are returned, and confirmed in good shape, your refund will be processed according to the return policy. All items must arrive back to us within 30 days of receiving them. No returns will be accepted after 30 days (No Exceptions).
*Note: Open item(s) WILL NOT be refunded or credited.
Product must be returned to the warehouse they were originally shipped from. This information will be provided at the time of your RMA# approved. Do not return products without the authorization, you will not receive any refund or credit.
*PRODUCT WILL NOT BE CREDITED IF RECEIVED BROKEN, OR IN UNSEALABLE CONDITION*
Product must be in its original unopened packaging. If a product is received damaged, you WILL NOT receive credit.
Please ensure that you retain your tracking number for your shipment to prove delivery in the case that your paperwork is lost. This will be the only way to ensure you did return your items.
Cancellation of Orders
Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately. This is to ensure that we can forward your request immediately to our facility for cancellation of your order before it is processed. If the customer contacts us before the order has been processed, then the order can be canceled and the customer may not incur any charges. However, we would like you to be aware that if the item has already left our warehouse and has been handed over to the carrier for shipping we would not be able to process your request for cancellation. The customer will then be charged a 25% cancellation fee. This is to cover expenses incurred in packaging and shipping the item to the customer and inspecting the item when it returns. The return shipping cost has to be paid by the customer.
An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact. Customers are requested to contact us immediately about the damage to their item. To help us help you resolve the issue quickly, please send us digital pictures of the item and the packaging (even if it’s from a camera phone) and explain the problem in an email to our customer support team. This will help us take the matter up with the manufacturer who shipped the product to you.
Please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the manufacturer. In most cases, the manufacturer may not require product(s) to be returned but picture(s) of damages MUST BE provided. Also, it is absolutely critical that the RETURN TRACKING information emailed to us immediately after an item is shipped back. We are in a remote location from all our suppliers and will not have an access to any returns. *Important: if the return tracking is not provided, you WILL NOT receive the refund.
If you have received a defective item and need to have it replaced, please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the manufacturer. In most cases, the manufacturer may not require product(s) to be returned but picture(s) of damages MUST BE provided. Also, it is absolutely critical that the RETURN TRACKING information emailed to us immediately after an item is shipped back. We are in a remote location from all our suppliers and will not have an access to any returns. *Important: if the return tracking is not provided, you WILL NOT receive the refund.
Our customers are extremely important to us and we strive to assist them in all possible ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.
Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. If you have any doubts about the warranty of an item, we suggest you contact the manufacturer before purchasing the item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy. However, we would happy to facilitate on your behalf and recommend a course of action.
Shipping rates depend on the selected shipping speed and weight/size of the items.